Security
Our Security Commitment
At ThinkLana, security is fundamental to everything we do. We understand that legal professionals entrust us with highly sensitive and confidential information. Our security architecture is designed to meet and exceed industry standards, ensuring that your data is protected with the highest level of care. We recognize that security is not a one-time effort but an ongoing commitment that requires constant vigilance, regular updates, and continuous improvement.
Our security program is comprehensive and multi-layered, addressing security at every level of our platform and operations. We invest heavily in security infrastructure, personnel, and processes, and we regularly review and update our security practices to address emerging threats and best practices. We believe that transparency about our security practices helps build trust, which is why we provide detailed information about our security measures and are open to security assessments and audits.
Compliance and Certifications
ThinkLana maintains SOC 2 Type II compliance, demonstrating our commitment to security, availability, processing integrity, confidentiality, and privacy. Our compliance program undergoes regular independent audits to ensure ongoing adherence to rigorous standards.
Data Encryption
All data transmitted to and from the ThinkLana platform is encrypted using industry-standard TLS 1.3 protocols. Data at rest is encrypted using AES-256 encryption, ensuring that stored information remains protected even in the event of unauthorized access to our infrastructure.
Access Controls
We implement comprehensive access control measures including:
- Role-based access controls (RBAC) with granular permissions
- Multi-factor authentication (MFA) for all user accounts
- Regular access reviews and privilege audits
- Principle of least privilege for all system access
- Session management and timeout controls
Infrastructure Security
Our platform is built on enterprise-grade cloud infrastructure with:
- Redundant data centers with geographic distribution
- Automated backup and disaster recovery systems
- Network segmentation and firewall protection
- Intrusion detection and prevention systems
- Regular security patching and updates
Security Monitoring
We employ continuous security monitoring, including:
- 24/7 security operations center (SOC) monitoring
- Automated threat detection and response
- Regular security assessments and penetration testing
- Vulnerability scanning and remediation programs
- Comprehensive audit logging and analysis
Data Privacy and Confidentiality
We maintain strict data privacy controls to ensure that client information remains confidential. Our platform implements data isolation, ensuring that each organization's data is logically separated and accessible only to authorized users within that organization.
Incident Response
ThinkLana maintains a comprehensive incident response plan to address potential security events. Our team is trained to detect, respond to, and remediate security incidents quickly and effectively, with clear communication protocols for affected clients.
Third-Party Security
All third-party service providers and vendors undergo rigorous security assessments before integration. We maintain strict contractual requirements for security and data protection, and regularly audit our vendor relationships to ensure ongoing compliance.
Security Best Practices for Users
We recommend that users:
- Enable multi-factor authentication on all accounts
- Use strong, unique passwords
- Regularly review account access and permissions
- Keep software and browsers up to date
- Report any suspicious activity immediately
Security Reporting
If you discover a security vulnerability or have concerns about our security practices, please contact us immediately at security@thinklana.com. We take all security reports seriously and will investigate promptly.