Support - ThinkLana

Welcome to ThinkLana Support

Our comprehensive support resources are designed to help you get the most out of the ThinkLana platform. Whether you're looking for documentation, training materials, or technical assistance, we're here to help. We understand that adopting new technology can be challenging, which is why we've built a robust support infrastructure to ensure your success with our platform.

Our support philosophy centers on empowering users through education, providing timely assistance when needed, and continuously improving our resources based on user feedback. We believe that well-supported users are successful users, and we're committed to providing the tools, knowledge, and assistance you need to maximize the value you get from ThinkLana.

Documentation & Resources

Access our extensive knowledge base, user guides, API documentation, and best practices to help you maximize your use of ThinkLana's capabilities. Our documentation is continuously updated to reflect new features, improvements, and best practices. We organize our resources by topic, user role, and use case to make it easy to find exactly what you need.

The knowledge base includes step-by-step guides for common tasks, detailed explanations of platform features, troubleshooting articles, and answers to frequently asked questions. Our API documentation provides comprehensive information for developers looking to integrate ThinkLana with other systems, including code examples, authentication details, and endpoint specifications. Video tutorials offer visual walkthroughs of key features and workflows, making it easy to learn at your own pace.

Platform User Guide
API Documentation
Integration Guides
Video Tutorials
Best Practices Library
Jurisdiction-Specific Guides

Training & Onboarding

Enterprise clients receive comprehensive training programs to ensure successful platform adoption. Our training offerings include initial onboarding sessions that introduce your team to the platform, role-based training programs tailored to different user types (attorneys, paralegals, administrators), ongoing webinars covering new features and best practices, custom training sessions designed for your specific workflows, and train-the-trainer programs that enable your team to train new users internally.

Our training approach emphasizes hands-on learning, real-world scenarios, and practical application. We work with you to understand your team's needs, existing workflows, and learning preferences, then customize our training programs accordingly. Training can be conducted virtually or on-site, depending on your preferences and requirements. We also provide training materials, quick reference guides, and recorded sessions that your team can reference after training is complete.

Initial onboarding sessions
Role-based training programs
Ongoing webinars and workshops
Custom training for your team
Train-the-trainer programs

Technical Support

Our technical support team is available to assist with platform issues, integration questions, and technical challenges. Enterprise clients receive priority support with dedicated customer success management. Our support team consists of experienced technical professionals who understand both the platform and the legal industry, enabling them to provide contextually relevant assistance.

We maintain multiple support channels to ensure you can reach us in the way that's most convenient for you. Our support team responds to inquiries promptly, with enterprise clients receiving priority handling and faster response times. We track all support requests to ensure nothing falls through the cracks, and we follow up to confirm that issues are resolved to your satisfaction.

Support Channels:

Email: support@thinklana.com
Phone: Available for enterprise clients
In-app support portal
Dedicated customer success manager (enterprise)

System Status

Check the current status of ThinkLana services and view any scheduled maintenance windows. Our platform maintains 99.9% uptime SLA for enterprise clients. We understand that downtime can significantly impact your operations, which is why we invest heavily in infrastructure reliability, redundancy, and monitoring.

Our system status page provides real-time information about platform availability, performance metrics, and any ongoing issues or maintenance activities. We provide advance notice of scheduled maintenance whenever possible, and we work to minimize the impact of maintenance on your operations. In the rare event of unplanned downtime, we communicate proactively and work around the clock to restore service as quickly as possible.

Need Additional Help?

Can't find what you're looking for? Contact our support team and we'll be happy to assist you. We're here to help with any questions, concerns, or challenges you may encounter. Whether you need help with a specific feature, have questions about best practices, or are experiencing a technical issue, our team is ready to assist.